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Review of Domestic Courier Services for eCommerce Businesses

Ever since we started with Zepo and even before that, we have dealt with courier companies in India on a first hand basis. And we have had agonizingly frustrating experiences with some.

Logistics is to ecommerce what queues are to retail stores! The longer the wait, the more frustrated a customer!

review of domestic courier agency The courier company making your deliveries is your first and the most important point of contact with your customer, and you sure as hell don’t want to mess that up! It makes for some major disappointment when you get a call from a customer complaining about the state and time of deliveries made. And that is why we thought to review some of the popular domestic courier options in India, particularly for ecommerce businesses. This review comes from our experience and the experience of our store owners. We have rated each courier service on the basis of 5 major criteria you think upon before choosing which one to go with.

  1. Serviceable area
  2. Delivery times
  3. Rates
  4. Pick up facility
  5. COD
  6. Track Shipment

To put it in a more visually appealing way, here is an infographic of the review. You can find a more detailed review of all the courier services, below the infographic.  image

1.Blue Dart

Blue Dart trumps the market when it comes to service. Although it is a shade more expensive than most players in the market, their service has only been paralled by India Post. From providing the best, quickest and most reliable deliveries pan-India, Blue Dart has a vast serviceable area. So at the end of the day, even if Blue Dart is slightly more expensive, they are well worth it.

a.Pick Up facility: 7/10

b.Rates: 6/10 | Approx. Rs. 55 – 75/500gms, depending on serviceable area

c.COD: 7/10 | Approx. Rs. 80 or 3% of the invoice value, whichever is higher

d.Deliverable Area:8/10

e.Service: 8/10

f.Track shipment: 8/10 PS. The rates mentioned above are extended especially to Zepo users. The rates may differ as well as their policy or minimum commitments for others. 


DTDC is a franchise model, which necessarily means that although all shipments go through the DTDC network, there is no standard rating that would apply to all DTDC channel partners. A better call would be to check out for yourself the rates and performance of DTDC in your sector and be the better judge. DTDC does offer higher rates than other private solutions and untimely deliveries and loss of shipments are some of the common problems.

a.Pick Up facility: 5/10

b.Rates: 5/10

c.COD: 6/10

d.Deliverable Area: 5/10

e.Service: 5/10


Although Aramex provides one of the best logistics solutions for ecommerce ventures, somewhere along the line they haven’t delivered as much as they promised. An amateur looking them up for availing their logistics support, will find all his needs satisfied. But more often than not, people have burnt their hands with Aramex, due to irregular and untimely deliveries, loss of packages and delay in account settlement in cases of COD.

a.Pick Up facility: 6/10

b.Rates: 7/10 | Approx. Rs. 60/ 500gms, depending on the deliverable area

c.COD: 6/10 | Min. charge of Rs. 75/ 500 gms or 4% of the invoice value, whichever is higher

d.Deliverable Area: 7/10

e.Service: 4/10

f.Track shipment: 5/10

4.India Post

Nope, you didn’t read it wrong. India Post does offer one of the most competitive logistics solutions and they top it up with one of the most expansive serviceable areas. India Post offers an EPP service which works out best for small businesses and entrepreneurs sending consignments all across India which weigh less that 35 kg. Pickup facility is offered free of cost for all consignments weighing less than 35kg, under this scheme. Though their rates are on par with other private players, their good service and domestic reach make it worth it.

a.Pick Up facility: 7/10

b.Rates: 7/10 | Rs. 30-90/ 500gms Depending on the distance from your location

c.COD: 7/10 | Offered as VPP and the charges applicable are Rs. 25/ order

d.Deliverable Area:9/10

e.Service: 8/10

f.Track shipment: 9/10

5.FedEx for domestic deliveries

FedEx India offers two reliable domestic services, FedEx® Priority Overnight and FedEx® Standard Overnight. Both these services are backed by the international service characteristics of FedEx:

  • Priority Overnight (PO): For all your documents and parcels (value < INR 5,000) 
  • Standard Overnight (SO): For all your commercial shipments (value > INR 5,000).

That said, FedEx does not have the same extensive coverage pan India like its competitors, though it can boast of good service in the areas it does service. Also, the same FedEx account can be used for domestic as well as international deliveries. Although their prices maybe a little steep, you can get them to drop prices upto 60-70%.

a.Pick Up facility: 7/10 | Approx. Rs. 200 on waybill

b.Rates: 6/10 | On an average, Rs. 32 – 72/kg or Rs. 70 – 148/kg, depending upon serviceable area and type of service

c.COD: 6/10 | Approx. Rs. 250 on waybill amount 

d.Deliverable Area:6/10

e.Service: 7/10

f.Track shipment: 8/10

6.First flight

First Flight has a long-standing established name as a courier service. But when it comes to using their services for ecommerce businesses, the domestic rates offered are considerably higher than what other logistics partners are offering. Speaking of their service, alot of ecommerce businesses have switched to better services after their customers complained about untimely and bad state of the deliveries. First flight offers COD as a value added service and you can request for a pickup online.

a.Pick Up facility: 5/10

b.Rates: 6/10 | Rs. 50-210/250 gms depending upon the zone of delivery

c.COD: 6/10

d.Deliverable Area:7/10

e.Service: 6/10

f.Track shipment: 6/10 Other logistics service providers worth a mention are TNT, Deccan, Maruti Courier. They have better performance in certain specific areas, and you would like to ask around about them. 

PS. All price quotes mentioned above are completely and absolutely subjective to the number of packages, the amount of transactions and the place you’re situated in. All prices quoted are a mere ballpark figure. They can be greatly negotiated or be higher than this depending on individual needs and requirements.  The infographic was first published on

In the process of finalising your logistics provider? Start your online store with Zepo and start your shipments with FedEx, Gati and Dotzot all under one roof. What are you waiting for?

I’d Like to Sell Online and get Lowest Shipping Rates


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Apart from providing online stores to entrepreneurs, Zepo is actually teaching them on how to do online business. Fantastic work guys!! So, I think I can ask this question: To courier the products, we would need to pack it as well so that Bluedart can pick it up from the warehouse and deliver it to the customer. So who are the good players in the market who can provide us with the cheap and effective packaging solutions. You may in fact, write a blog post on it :)

Tanya Rao

Tanya Rao

Curious Growth Hacker @ Zepo. Traveller. Foodie. Cider Lover. Social Media Enthusiast. Audiophile at the Cellular Level. Start-up Kid. Sarcasm is First Language. Madness Personified. Love Mondays.

  • Bhagyaraj.M

    Hi Tanya!!

    i am Bhagyaraj from chennai , actually i am starting courier and cargo service business in OMR Chennai ,as dis site i meant for vendors so where should i start my part with… as a logistic partner reply me @


    Ph – 8695857878

  • Siddhartha Ghosh

    Hi zepo!!

    Interested in knowing the details regarding your courier and COD services.
    Thanks & Regards
    Siddhartha Ghosh

  • sagar

    Hiii… team zepo,

    We are starting our own w-commerce business in all over india.
    We are looking for logistics partner for same.

    My contact details:

    • Zepo

      Hi Sagar,

      Shashi from our team will give you a call on the above number to get you started.

  • ashish

    Hi Team Zepo,
    I have started an e-commerce business. please share the details and the process.


  • Shaik Ibrahim

    hai zepo
    iam ibrahim intersted to know the details regarding zepo , recently i have started the e commerce business in anantapur district , A.P

  • ashish

    I have started an online business and looking for logistics partner. Please share relevant details and the process.

    Email –
    Ph – 8800231428

  • rahul gupta

    Hi zepo!!
    Interested in knowing the details regarding your courier and COD services
    Rahul Gupta,Delhi

    • Zepo

      Hi Rahul,

      Shashi from our team will be in touch with you shortly!

  • Zepo

    Hi Vinay,

    There are dozens of courier services across India that you can use. Some of the more established ones are FedEx, Aramex, DotZot, Blue Dart or Roadrunnr. However, you should also look into tying up with a logistics aggregator who can get you access to greater number of pincodes at a lower rate per shipment.

    P.S. – Zepo also provides clients with only logistics services as well, which includes the lowest rates in the markets and COD services as well.

  • Zepo

    HI Karthik,

    We will give you a call right away to share the details with you!

  • Zepo

    Hi Minesh,

    Shashi from our team will be in touch with you tomorrow to help you understand our logistics service.

  • Zepo

    Hi Imran,

    Thanks for writing in. Keval from our team will be i touch with you to help you understand out products and services better.

  • Zepo

    Hi Raju,

    Shashi from our team will be in touch with you by tomorrow to help you understand our logistics service better.

  • Zepo

    Hi Rajesh,

    Shashi from our team will be in touch with you by tomorrow to help you understand our logistics service better.

  • John

    I started an online store. I have the TIN no. and all the legal documents. I want courier facility on my online store so i am very keen to know the detailed information about ZEPO packages. Can anybody please contact me or send me any mail.

    • Zepo

      Hi John,

      Shashi from our team will be in touch with you tomorrow to help you understand our courier services.

  • Bhuvan Singh Dabi

    i am Bhuvan, we are starting eCommerce business we need courier partner kindly provide full details deliverable pin code and shipping cost also terms

    Best Regards
    Bhuvan Singh Dabi
    Rudraksha Group

    • Zepo

      Hi Bhuvan,

      Shashi from my team will be sending you the required details.

  • satish nethikar

    Hi Zepo team,

    I’m satish Nethikar i have a query about the e commerce business
    can contact at 09700702047 or write at

    • Zepo

      Hi Satish,

      You will receive a call from us tomorrow.

  • rajiv vadhva

    i m rajiv from godhra i m also interesetd in e commerce logistic buisness in my town

    • Zepo

      Hi Rajiv,

      Why don’t you drop us your contact details here or drop us an email with the contact details to That way, one of our team members can explain our logistics service and how it works.

  • Zepo

    Hi Easwar,

    Would be happy to help. Do leave us your phone number and email address so we can get in touch with you. Be sure to keep all your questions ready!

  • Zepo

    Hi Kaushik,

    There are plenty of logistics service providers who can provide you with COD service. Why don’t you come and try out the Zepo logistics service? You will get access to thousands of pincodes, lowest rates in the market, and support to help you understand the correct forms to fill out to process a shipment.

    • Kaushik Saha


      Thank you for reply. Please tell me how can i use your zepo logistics service?

      please contact me.

      thanking you
      kaushik saha

      • Zepo

        Hi Kaushik,

        Shashi from our team will get in touch with you soon!

        • akshay seth

          My name is akshay and i am also looking for a logistics partner for my website to accept cod orders without cod or tin Please call me on 8860603424.

          • Zepo

            Hi Akshay,

            Shashi from our team will get in touch with you to give you more information about our logistics service.

  • Zepo

    Hi Monil,

    Thanks for your interest. One of our team members will get in touch with you shortly.
    – Team Zepo.

  • Zepo

    Hi Kaushik,

    Thanks for writing in. You can start a COD service without a TIN or CST. The TIN or CST is not required for starting logistics. However, certain states do mandate a VAT or TIN registration for delivering goods into the state. Each state has different rules for the same.
    You can find a handy guide here –

  • Vikram

    On a related note, I would like people to know about a “special” courier company called Delhivery. This is the only courier company which wants to collect (note down) the customer’s personal ID details (PAN, AADHAAR, Driving License etc) for every prepaid shipment. They don’t have a privacy policy on their website and they refuse to email the same. I would suggest people to avoid using the servies of this company.

    • Zepo

      Hi Vikram,

      Thanks for letting us know about this breach of privacy. We shall try to have a word with our partners at Delhivery to understand this better.

  • Zepo

    Hi Vibhor,

    Thanks for writing in! Shubham from our team will get in touch with you shortly to help you with your logistics requirements.
    – Team Zepo

  • Pankaj Khanna

    Hi, i m looking for cheapest courier services for e- commerce bussiness.kindly get back to me on

    • Zepo

      Hi Pankaj,

      Thanks for writing in! One of our team members will get forward you our logistics rates so you can take a look. If you would like to discuss this further, you can leave us your phone number and we can have a long chat about your e-commerce business.
      – Team Zepo

  • vijay manekari

    Hi Zepo team,
    I am starting a new e-commerce business and looking for logistics solution. Request your team to contact me 8484854846

    • Zepo

      Hi Vijay.

      Thanks for writing in! You will be receiving a call from one of our team members today to give you more information about our logistics services.
      – Team Zepo

  • Bharath Srinivas

    Hello i need a service like Taking a Picture and Packing and Shipping. Can you do that?
    If so please contact @

    • Zepo

      Hi Bharath,

      We can help you with taking pictures and cataloging of products on online marketplaces. We can also help with Shipping and delivery. Unfortunately, we would not be able to assist with product packaging.

  • subodh

    Hi Zepo team,
    I am starting a new e-commerce business and looking for logistics solution. Request your team to contact me @9049006393.

    • Zepo

      Hi Subodh,

      Thanks for writing in! Someone from our team will be in touch soon.

      – Team Zepo

  • Zepo

    Hi Raunak,

    Both Blue Dart and India Post are extremely reliable. India Post might offer you slightly lower rates, however you would need to go drop off the packages at the closest post office. Blue Dart would arrange for pickups from your home or office.

  • swapnesh yellurwar


    We are looking for good courier service provider in domestic .I.e in pune
    We have started our online business recently.please call me on 08600135907
    Swapneh From Books ocean .

    • Zepo

      Hi Swapnesh,

      Thanks for writing in! One of our team members will be in touch with you soon to help you get set up.
      – Team Zepo

  • Ankit Pareek

    I am Ankit pareek and I am going to start an online business, and looking for a reasonable
    Courier service that can provide best services on domestic level for my
    business. Mail me quatation on my mail id . contact me on my mobile no. 09799390176

    i am waiting

    • Zepo

      Hi Ankit,

      Thanks for writing in. One of our team members will be in touch with you today to help you gt set up.
      – Team Zepo

  • Zepo

    Hi Pramod,

    Thanks for getting in touch! One of our team members shall reach out to you with more information about the COD service.
    – Team Zepo

  • Siddhant Jurbix


    I am going to start an online business, and looking for a reasonable Courier service that can provide best services on domestic level for my business. Can someone send me quatation on my this email Actually, I need someone who can pick and deliver my sold items in Tier-1 and 2 class cities as well as provide COD facility. Please help send me your best quatation. I am waiting for your email.


    • Zepo

      Hi Siddhant,

      Thanks for writing in! One of our team members will be in touch with you tomorrow to help you understand the courier services and share a quotation for the same.


    HI,i need a courier service to offer cash on delivery service for delivering ayurvedic medicines of tele shopping company in areas near to nagpur in mahrashtra in vidarbha. plz contact :- PRAMOD , 9665473866

    • Zepo

      Hi Pramod,

      One of our team members will get in touch with you soon to explain how the COD service works
      – Team Zepo

  • Zepo

    Hi Vikas,
    Thanks for writing in! Someone from our team will get in touch with you soon.
    – Team Zepo

  • Zepo

    Hi Harish,

    Sorry to hear about your bad experience. Have you had any experience with any of the other courier companies?
    – Team Zepo

  • Zepo

    Hi Dhvani,

    One of our team members will get in touch with you really soon to help you!
    – Team Zepo

  • Zepo

    Hi Dr. Kali,

    Thanks for getting in touch! One of our team members will get in touch with you soon to explain our services and give you information about shipping and marketing your product.
    – Team Zepo.

  • pulkit

    Hi, thanks for the great info.
    Could you help me with initiating the COD services for my already established business.
    You guys can reach me at 09782189008 or

    Thanks in advance

    • Zepo

      Hi Pulkit,

      Someone from our team will get in touch with you shortly to help you understand the COD services and how to use them
      – Team Zepo

    • Zepo

      Hi Pulkit,

      Someone from our team will get in touch with you to explain the COD process and get you started with that.

      – Team Zepo

  • Zepo

    Hi Mohan

    Our business development team will get in touch with you shortly.

    • Mitesh

      HI,i need a courier service to offer cash on delivery service for delivering ayurvedic medicines of tele shopping company in mumbai/thane. plz contact :- 7506262044

      • Zepo

        Hi Mitesh,

        Thanks for getting in touch! We can definitely assist you in getting courier services for your store. One of our tam members will be in touch with you today to help you get set up.
        – Team Zepo

  • Zepo

    Hey Kenil

    FedEx, Aramex, Dehlivery are available in Vadodara.

    Hope this helps

    • Ashit

      Hey Kenil,
      Can you let me know what kind of e-commerce startup are you looking for?
      I’m also from Vadodara and into same business. Let me know if I can be of any help to you.
      Email id:

  • Zepo

    Hi Harshit

    We have passed on your query to our business development team. They’d get in touch with you by the end of the day.

    Hope this helps

  • Juni Jainendra Sahu

    Hi I am starting my delivery service for e-taillers, in Nagpur City, if any body of you intrested to give me shipments, me please wellcome- 9022850175

  • Juni Jainendra Sahu

    hi Nimesh, for which city you wanted delivery service?

  • Zepo

    Hi Nimish,

    Drop us your number and we’d get back to you.

    Hope it helps.

  • Nimish

    I wanted to enquire.
    Please contact me – 9930121891

    • Zepo

      Hi Nimish,

      What would you to inquire about? Could you give us a brief?

      Also, you can reach us at 922 358 3358 or at, as well.

  • Zepo

    Hi Juni,

    We don’t have said projections since we are not in that field. We’d suggest you look at forums like Quora and Rodinhoods for better suggestions.

  • Zepo

    Hi Shiva,

    We’ve passed on your query to our business development team. They should be getting back to you shortly.

  • Pushpraj Singh

    Hi im pushpraj singh..
    I want start to my online business , so thats why i want discus about logistic bcoz logistics cost is very high normally..
    Plz call me – 9871137080

    • Zepo

      Hi Pushpraj,

      We’ve forwarded your query to our business development team. They will get back to your shortly.

  • Zepo

    Hi Ashok,

    We’ve forwarded your request to our business development team. They will get back to you shortly.


    We are starting a new app based e commerce business but we don’t know how logistic services works.
    how the charges varies depending on cities to be delivered and on volumes.
    can you please give me a call on 9952012940.

    • Zepo

      Hey Rohit,

      We’ve passed on your query to Priya from our team. She will get back to you shortly.

  • varsha


    Someone from zepo please call me.

    I would like to have a discussion for logistic support for my online business.


    • Zepo

      Hi Varsha,

      We’ve passed on your request to Priya from our team. She will call you shortly.

  • sujit

    Hello we are a newly based e commerce business looking to have a
    shipping partner, can you please suggest someone. Reasonable rates
    location india. You can mail me on

    or call me at 9836297547

    • Zepo

      Hi Sujit,

      You can reach out to us for ecommerce shipping services. We have tied up with multiple courier providers and offer 20% discounted rates .

      You can reach us at +91 922 358 3358 or you can write in to us

  • Juni Jainendra Sahu

    I am gonna start my delivery services for all e- Commerce venders serving in Nagpur city and nearby, Maharashtra, very soon. But in l’il confussion as I am not a existing player of supply chain management.
    I am ready to maintain my service level agreement. plz help me, how to take a small start.
    catch me at…..09022850175

    • Zepo

      Hi Juni,

      First off, all the very best to starting a new venture. We wish you loads of success!

      Since you are planning to start off with supply chain management for the first time, and have the service level agreement, I think you are all set to launch. Start contacting online stores in and around Nagpur city to get them onboard. Grow steady and give a lot of attention to customer service.

  • Zepo

    Hi Atul,

    We’ve passed on your request to our business development team. We, at Zepo, also offer logistics services. Our team can give you more information than the same.

  • Zepo

    Hi S,

    Most courier companies attempt redelivery twice after the first attempt. They’ll give a customer a call and let them know that the package is at the warehouse and will be reattempted in the next 24 hours.

    However, even we are unaware of India Post’s modus operandi in such situations. Best would be to ask them personally.

    Hope this helps.

    • Devasish

      Hi Zepo,

      The Indian Post are working as like our government, they could not attempt redelivery because our people are so friendly. They will manage all issues.

      • Zepo

        Hi Devasish,

        Thank you for the feedback and update. We will update our review accordingly.

  • Modakam foods


    Someone from zepo please call me.

    I would like to have a discussion for logistic support for my online business.


    • Zepo

      Hi Pushkaraj,

      We’ve forwarded your query to our Business Development team. You should get a call from them in the next 48 hours.

  • Umesh Sonalia

    Courier proccess and charges for precious jewellery by e comm,as it is an insurance product.

    • Zepo

      Hi Umesh,

      Right now no courier service is willing to ship gold or other precious jewellery. The risk factor for such high value items is quite steep and hence, jewellery comes under the restricted category.

      However, one of our partners, Ecom Express is ready to take gold shipments. But, the value per consignment has to be < Rs 25000 and also transit insurance will not be provided. You will have to ship it at your own risk.

      Please feel free to get in touch in case of further doubts or queries.

  • prashant sherkar

    Hi we are a newly based e commerce venture looking forward to
    have a shipping partner.

    we are new launching our companys products for home delivery produts in our city nagpur
    so we need eCommerce logistic Businesses
    solution. we need services in nagpur only pick up and delivery will be in only nagpur city.

    reach me on 9970853707 or share your details at


    prashant sherkar

    • Zepo

      Hi Prashant,

      Thanks for dropping in a word. Our readers should be able to help you.

  • Zepo

    Hi Raj,

    We have our own logistics service where we have FedEx, Aramex, Delhivery and Gati. You can take a look at details of the service here. Please share your contact details and our team will get in touch with you.
    You can also contact us on support@zepo,in or call us on 9223583358.

  • Zepo

    Hi Saurav,
    To answer your questions.
    1. How does it get process?
    Logistics/Courier companies collect the COD payment for you. They have their payback cycles. For instance that the payback is 30 days, then they will collect on your COD money for 30 days and transfer all of It end of the month to you.
    2. Flipkart has their own delivery network so they got their own men. What about the place where they don’t have their own channel? They must outsource to some local. Now how this process get handled? As there is extra cost involved, how they arrange it?
    Flipkart has a a huge number of pincodes which they service. Some distant places where the shipping service is not available, they will say next to the products, that cannot be shipped to this particular pincode. If they have mentioned that they will service for particular pincodes, it will be done.

    3. If I ordered, a let’s say 50” TV online. While delivery if it was found not up to mark, now how reverse logistics will work here? Also will be product be insured or what is the process? Are the major player capable enough to handle such large and breakable shipments with ease..
    Depends on the courier company. For instance, different courier companies have insurance amount upto which they will provide coverage. Reverse logistics is simple. You need to schedule the pickup from the location where you have delivered and the delivery address to your warehouse. You can choose to pay the cost of this or in certain cases the customer will have to bear the cost. It depends on a case to case basis.

    4. When I outsource my logistics to a company, is it true that they too might outsource it, wont it affect the cost in reverse logistics?
    Yes, they can to outsource it. But choose a company where the order and inventory and shipment management is on your hands. This way you can track the shipments even if it is outsourced to another company.

    5. How does the costing work? Since e commerce normally don’t have their warehouse, they keep the product online, put up their mark up along with courier charges. What about when they are putting it to interstate. How they manage the interstate courier charges?
    So courier charges are calculated according to the weight and the region they are being shipped from and shipped to. Different courier companies have different charges.

    6. Since the courier company charges for every 500gm, and a 50” TV would weigh heavily, how are costs ascertained in this case. Is it MRP+courier charges(including reverse)+extra markup?
    For large shipments like a 50 inch TV there is this service which is known as surface shipping. For example for FedEx the surface shipping is calculated in per 10 Kg bases and is very cheap. Then the price of shipping will go down.

    7. When it comes to COD, how do the seller get the money back if they don’t have their own delivery network, as in case of outsourced and double outsourced?
    It is easier to go with a particular integrated logistics service where one company takes care of your COD returns, no matter how much they outsource it.
    You can check out our logistics service at

    If you have any questions, please write to us at or call us at 9223583358

  • Abhishek Shinde

    Hello we are a newly based e commerce business looking to have a shipping partner, can you please suggest someone. Reasonable rates location Mumbai. You can mail me on

  • Zepo

    Hi Raj,

    For COD for expensive items like Laptops, PCs ans tabs, we will like to recommend you FedEx. It is a good service with credibility and good coverage.
    Thank you sharing your information. We will get in touch with you and help you more on the same.

  • Zepo

    Hi Nikhil,

    Thank you for writing to us. You can try FedEx. They have an extensive coverage and have good service. Also, you can try Zepost, which is our shipping service. You can check out the details here.

    Hope we helped.

  • Zepo

    Hi Anzal,

    Thank you very for the compliment. We would be delighted to help you with all your concerns. We will get in touch with you via email. Also it will be great if you can share your contact number with us.


  • Zepo

    Hi Lograj,

    You can get in touch with our logistics team at If you send them your proposal, they may be able to help you with it.

  • Zepo

    Hi Rakesh,

    You seemed to have understood the gist, but there is some confusion. So we would like to clarify the confusion.
    When you log into your dashboard, as a vendor, you can schedule a pickup location on a particular date. You can choose a delivery location for the shipment.
    When you schedule a pickup, FedEx or other courier provider will generate a label. You will have to print this label and paste it to the product you want delivered. When the Pickup guy arrives, the shipment with the delivery label pasted on it has to be handed to him. This is then delivered to the customer.
    We hope we were clarify the process to you.

  • Rohit Jain

    Hi Ramesh!
    I have contacted you on your mobile. Still awaiting your response.
    If you have any query then please feel free to call or mail me.

  • Zepo

    Hi Ramesh,

    We have forwarded your details to our logistics team. They will review and get back to you about the same.
    Thanks for writing to us.

  • Zepo

    Hi Rohit,

    If you would like logistics services, we can can help you with it. With Zepo, you can even get an online store, with payment gateway information along with logistics. Kindly share your details with us and our team will get in touch with you. If you wish you can contact us on 9223583358 or drop us an email on

  • Rupa Das

    Hi Tanya,

    Thanx for this beautiful and thoughtful piece of yours.

    On this note, Let me bring to your notice a very pathetic take on
    the apparently non-existent customer service in our country.

    This happened with me since yesterday when my father
    booked a very urgent & important Document through DTDC Courier Services vide
    their DTDC PLUS which says nothing more than 48 hours for delivery
    to happen.

    the journey of the so-called 48 hours:-

    1. 19th
    March 2015 : 4.13 pm – Packet booked at Agartala DTDC.

    2. 19th
    March 2015 : 8.06 pm – Dispatched for Delivery.

    3. 20th
    March 2015 : 2.02 pm – Arrived at Kolkata DTDC

    4. 21st
    March 2015 : 10.44 am – Arrived at Delhi airport.

    5. 21st
    March 2015 :2.45 pm – Dispatched for Khirki Ext office

    6. 21st
    March 2015 : 3.40 pm – Arrived at DTDC KHirki Ext

    Till now DTDC is still living upto what they say… 33
    minutes more to go for 48 hours deadline!!!

    Give or take any emergency or extra work load or
    supreme traffic snail, we understand a couple of hours relaxation to that…

    Now on my part while
    the packet was being sent, this was wht happened:-

    1. 21st
    March 2015 : 12.10 pm – First time I called DTDC Number 011-26193052 to know
    about the status: was told it would arrive in the 4 pm slot…which they were
    apparently correct.

    2. 21st
    March 2015 : 4.53 pm: Incoming call from DTDC – told the delivery boy out for
    home delivery & said within half an hour he would reach.

    The melodrama begins
    from now!!!!!

    Adjusting all my duties and personal commitments, I
    waited in my hostel room for him to come.

    3. 21st
    March 2015: 5.53 pm – NO SIGN OF ANY DELIVERY & 1 hour already elapsed!!

    4. Same
    time at 5.53 pm I called DTDC office asking about him…. They had no clue!!!!
    The lady who picked up seemed a nice lady and she called the boy immediately!

    Voila!!!! The boy reached Noida to
    deliver another packet n then on my calling him he said…he gonna come at 8.00

    That 8.00 pm never came!! Its 6.58
    pm now on 22nd March 2015 by my clock now….still the tracking record
    says…OUT FOR DELIVERY!!!

    Today in the morning of 22nd
    March at 10 am he was supposed to make the delivery but his phone was switched
    off and after more than 30 failed calls and attempts, his whereabouts is still

    5. 11.23
    pm 22nd March 2015 : I called Mr Manager at DTDC Greenpark office
    and let him know everything and he assured me of strict action and told that
    the parcel will be delivered tomorrow 23rd March 2015 safely in the

    That’s the promise of “within 48 hours delivery “ for which my father coughed out more
    than double the amount of money than the normal charges!!!

    PLUS…Shame on you people!!!!

    Read it and spread the word…Make your choice wisely
    and steer clear of DTDC PLUS Service!! Making fool out of us, huhh!!!

    By the way, my parcel is STILL OUT FOR DELIVERY!!

    No V21453228

    Thanx for your attention.

    Dr Rupa Das

    • Zepo

      Hi Rupa,

      We are sorry that you had such a bad experience with DTDC. We hope that the package is delivered soon.

  • Zepo

    You are welcome.

  • Zepo

    Hi Philip,

    Thanks for writing to us. So we can provide a complete shipping solution for you if your business is based in India, as in the products are picked up in India. As of now we do not provide international pick ups but delivery can happen internationally.
    However, we do not have a warehouse facility yet. Also, with the logistics service we provide, the packaging will have to be take care by you. This way you can ensure quality packing which will keep your products safe.

    If you have any questions then feel free to give us a call on 9223583358 or shoot us an email at

  • Zepo

    Hi Deepinder,

    Thank you for your interest in a partnership. We have forwarded you details to our team member who oversees logistics. He will respond accordingly.

  • Atul Bidkar

    Hey dear…
    I am working with DTDC since long time and i agree with your point but one doubt that you have mention above to start shipping with dotzot but for your info DTDC and dot zot are child of a father all deliveries of dotzot were manage by DTDC only.hence all problem raised at DTDC can also raised at dotzot commanly loss and damage of shipment and i have seen their handeling to shipments are too rough by which chances of damage increases to twice than other company in market….my suggestion will be shree maruti courier or any other local well known courier.

    • Zepo

      Hi Atul,

      Thanks for writing to us. We will keep you point in mind and check out the local courier companies too.

  • Zepo

    Hi Nishith,
    Thank you for the compliment. So here are the scenarios.
    1. If you have a store with Magento, we can definitely provide you the logistics service. But the automated shipping integration i.e. label generation, tracking and scheduling pick-ups from your store dashboard will not be possible. Although the logistics rates will remain the same, regardless of the platform you are on.
    2. If you open a store with Zepo, you get the automated shipping dashboard already integrated with your online store, along with the logistics services.
    3. You can have the automated shipping and label generating dashboard directly integrated into your Zepo store as shown in this blog.

  • Zepo

    Hi Nishit,

    We are glad that you found the post informative and useful. To answer your questions.

    1. Yes, the orders can be tracked on your store. The customer has to log in on your site, and track the shipments from his order history section.

    2. You can have as many pick up points as you want, as long as they are serviceable by our shipping partners. Once you schedule the pick up, it is automatically booked and a pick up person will go to the given address without any further intimation and pick the shipment up.

    3. If the shipment is undelivered because the shipping partner wasn’t able to collect payment, etc., then the same will be returned to you and you will be charged for the return shipment also.
    In case a COD shipment has been delivered and then a refund/cancellation situation arises, then you can schedule for the return of the shipment from you customer’s address to your address, just like you do for the forward shipments. The refund of the cash can be done online, ie. a bank transfer directly to your client, or another replacement product can be sent(as per your policies).

    Let us know if you have any more questions.

  • Zepo

    Hi Praveen,

    Thanks for writing in. Will do my best to answer your questions. However, I will still recommend that you get in touch with a CA to know more about the same.

    1. A godown is not necessary. Your own residential place should be fine. Although, you’ll need to get a Shops and Establishment Act registration for this.

    2. As for the legal requirements and taxation, please find them below:

    2.1. For starting any business , you need a valid license like License under Shop and Establishment Act (Basic) or Incorporation Certificate for Companies, etc

    2.2. TAN no. is not mandatory for Sole Proprietors unless your turnover in the previous financial year exceeded 1 crore. If you are looking at any other company registration, then TAN pre-requisites will change likewise.

    2.3. Service Tax Registration is applicable only for Service Providers only.

    2.4. VAT is mandatory when the gross turnover exceeds 5 lakhs.

    4. We recommend FedEx. But would ask you to talk with your peers to get a more accurate idea of their services and what will work best for you.

    5. If you are not looking to register your company, you can go ahead with PayU Money, which is specially for non-registered businesses and individuals. You can read more about it here:

    Else, PayU is recommended.

    Hope this helps. Do let us know if we can help you with anything more.

    • Praveen

      Thanks a lot for the support.

      Is the CST and TIN number is mandatory to ship the products to other states?
      Example I am in karnataka can I ship the product to all over india without any TIN and CST?

      • Zepo

        Hi Praveen,

        CST is mandatory when shipping products inter-state. We are not really sure about the TIN requirement.

  • Zepo

    Hi Vijay,

    Passing on your doubts to our team. They will be the best people to address this and address this in person. It’ll help us understand your queries better and suggest accordingly. Do keep a check on your registered email id. Our team will get in touch with you on the same.

  • Zepo

    Hi Vasishta,

    Could you please elaborate a bit on this. Didn’t quite grasp the concept. Or likewise, you can also reach me at Look forward to hearing from you.

  • Zepo

    Thanks for the support Avinash! :)

  • Zepo

    Hi Kaushal,

    As of now, the logistics companies do it for themselves when you use their services. We don’t know of anyone just offering transit insurance, standalone.

  • Meera M

    Thanks for the comparison. It s really informative.

    • Zepo

      Glad we could be of help Meera.

  • Zepo

    Hi Nandan,

    Would like to propose an easier way of doing this. Instead of asking your vendors to ship products and collect money for you, why not you do it yourself. That way, there’ll be lesser complications and it’ll all still be in your hand.

    If you are planning on using Zepo and ZePOST as your automated shipping and logistics partner, you can have multiple pick-ups points for each one of your vendors. And they can then be sent to your respective customers. Also, once money is credited to your account, you can send the money to your vendors, after cutting your costs.

    Does this sound good? Do let us know.

  • Zepo

    Hi C Rege,

    Thanks for writing in to us. We’ll get back to you shortly. However, if it’s rather urgent and you would like to talk to us, you can also reach us at +91 922 358 3358.

  • Zepo

    Hi Neena,

    We suggest you give FedEx a try. But also talk to other entrepreneurs who may be using their services to be a better judge.

  • Neena

    I have a retail store. I am planing to open an ecommerce platform for my clothing store. Which courier service is the best for that which covers safety, pickup service and COD service. Your suggestion highly appreciated

  • Zepo

    Hi Makarand,

    Zepo is an ecommerce platform which helps small businesses and entrepreneurs open their online stores in 5 minutes and start selling online easily. You can setup your online pet store and start selling.

    a) Users can easily customize the design of their website to match their brand image by choosing from over 100+ free themes.

    b) Store owners get a free payment gateway so that they can accept online payments through credit/debit cards. The payment gateway transaction charges vary depending upon your Zepo subscription.

    c) We have partnered with AVN to provide complete logistics assistance, which includes COD service and free pick-ups.

    d) We also provide limited marketing support i.e Newsletter marketing, Marketplace integration, etc.

    You can call us at 922 358 3358, if you’d like to know more. Or better still, give us your contact information and we’ll get back to you.

  • Makarand Dixit

    hello, I am planning to open a online petshop. how can u help me??

  • Zepo

    Hey Kunal,

    Zepo is an ecommerce platform which helps small businesses and entrepreneurs open their online stores in 5 minutes and start selling online easily. You can setup your online pharmacy store and start selling.

    1. Users can easily customize the design of their website to match their brand image by choosing from over 100+ free themes.

    2. Store owners gets a free payment gateway so that they can accept online payments through credit/debit cards. The Payment gateway transaction charges vary depending upon your zepo subscription.

    3. We have partnered with AVN to provide complete logistics assistance, which includes COD service and free pick-ups.

    4. We also provide limited marketing support i.e NewsLetter marketing, Marketplace integration etc.

    This is about how we at Zepo can help you.

    Also, a word of advice, since you are planning to start an online pharmacy store.

    1. Only OTC medicines can be sold online
    2. Selling of adult products i.e Lubes, Sex Toys etc comes in the banned category and payment gateway will not be given for such products.
    3. Selling of condoms and contraceptive pills require special approval from the bank.
    4. You might be required to show Pharmacy License in some cases.
    5. Refund policy needs to be clearly defined for the products sold.

    Hope this answer helps. And do let us know how we could assist you further.

  • Kunal Jain

    We are planning to start an online pharmacy store. What are the services you provide and also guide with logistics solution, Cost per transactions and other T&C for the same

  • Zepo


    Try sending it through a courier service like Professional Courier or Blue Dart. They should have your application delivered in time!

    • prince

      priyanka can i have your no.?

  • priyanka

    sir I have to send my application to govt.job gaya bihar within 2 days which courier service is best because i don’t have time

  • Zepo

    Hi Chetna,

    All courier companies handle invoice management differently. Companies like FedEx do it electronically since they have a centralized system for the same.

    To give you a taste of how we handle invoices with ZePOST, Zepo’s logistics services:

    Invoice management via ZePOST is done automatically. Users are able to see the estimated invoice amount in their dashboard itself.

    However, actual bills are shared manually and all the settlements are done on the basis of manual bills.

    Hope this helps you formulate a clearer picture.

  • Chetna


    How do these courier companies do their invoice management?

    that is – how do these companies provide us the invoices -electronically or manually, how frequently do they do this, how are they paid and how do we verify these invoices? Do these services have a software in place for all this?

  • Suneel Pandey

    Hi, I have online bookstore I am looking COD service for books. Are you provide COD service if yes Please provide me Price.

    • Zepo

      Hi Suneel,

      All above mentioned courier companies provide COD service. You can get in touch with personally and find out their rates for the same.

  • Zepo

    Hi Mani,

    We don’t have a price list for all the above mentioned courier companies. However, if you are looking at ZePOST, the price list for different zones can be found here:

  • mani

    Can you send me the updated price list at

  • John Britto

    Can Some one send me an updated price list.

  • soumya

    Hi…i hav startd an online shopping business for dress materials.i want knw abt de cod facilities of courier services. To offer cod service vl de courier service ask for minimum quantity for a month or dey provide cod service option for even single courier. Being in de initial stage of my business..i wont b able to giv an exact numbr of materials..i vl b selling.without cod facility i wont b able to get customers.

  • Yashas Jagadeesh

    Hi i want to send envelope with gift voucher to different parts of the country. it should weigh less than 50 grams. Apart from speed post (by india post) is there any cheaper alernative?

  • Zepo

    Hi Ash,

    In our opinion, FedEx is better. They have been in the logistics business for a long time and have a rather simplified delivery procedure, with a vast pin-code coverage. And FedEx’s COD service is also quite commendable.

    PS. Zeo has tied up with both FedEx and Gati to offer a stronger logistics support, ZePOST. Do have a look at the same.

  • ash

    i need help.. i am starting up an e commerce business..pls telme which one is better fedex or go javas for pan india cash on delivery service. which one has better service

  • Food Store

    Hi, We have started online web store and we are already in working. we sell food items so there is 2-3 KG weight/order average. We are in seeking for good logistic company which provide us a courier and COD service to all over India. In short we need a company which provide us all type of eCommerce store service needed. so please any would know who gave all about this services please inform us.currently we work with local courier service which is not giving fully satisfactions.

    • Rahul Verma

      What’s the name of your food store

  • Janani

    Hi, I am starting an online printing business. The printed products will be light weight only 100-200gms max but paying for 500gm always does not seem to be the right choice and moreover even my goods my sell only for ₹100 or so. What service can you suggest for an ecommerce business site like mine. Thanks

    • Zepo

      Hi Janani,

      We understand your concern. As far as our experience with major courier companies is concerned, all of them have the minimum weight bracket of 500 gms.

      However, you can try local courier companies. The chances of them having a lower bracket than 500 gms is more plausible. Unfortunately, we don’t have much information about local players, so we wouldn’t be able to guide you with the same.

      Hope this helps.

    • Ashwin Rangarajan

      If you can share me your email id or facebook id i can give you a suggestion on the same

      • Yashas Jagadeesh

        hey Ashwin iam looking for the same solution as janani.

      • Vinaykumar

        Could u please let suggest me also ? am also into similar situation

  • mohit bhandari

    always fedex

  • Dimple


    We are planning a new e-commerce startup. We wanted to deliver bulk items with average weight 3-5 kg with 2-3 days delivery period, can u suggest which logistic provider will be better because if we go by above rates than it will cost Rs. 500 approx.

    Further, How do online retail sites like Flipkart, eBay, Snapdeal, etc deal with shipping big items like LED TVs, washing machines, refrigerators? and how much they charged.

    Thank You.

  • Guest

    Whenever I receive consignment from Blue Dart they will give me a call and ask me to pick up the item from their office instead of delivering to my home address. I find this habit of theirs very annoying.

    Should they be delivering to my home which I had given as shipment address? Can you please suggest other dependable couriers who will be able to make deliveries at my doorstep? Thank you.

  • Zepo

    Hi Neethu,

    Thanks for your accurate feedback. We are sure it’ll help all of our other readers and e-tailers.

  • neethu d

    In my opinion.. Blue dart has a very bad tracking system. They almost always display the same late message.. “shipment late contact customer care” and I ve never seen them updating the location details on intermediate days.. very little concern for customer requests. They don’t give out local contact information even after calling up customer care, (bored and impolite tone) they said they don’t give out local contact details. They can’t help you if you want to know when they might be coming in for delivery. . Finally if you do manage to find the contact number.. they don’t pick up the phone. Infact last time i tried to contact them after ringing for two full times..ey just kept the reciever off the phone.. coz every one of the numbers were engaged for the next two hrs…
    So unless the field person deigns to calls you up. . Its like your precious consignment is in a black hole..
    Fedex has a much better service system from customer point of view atleast. much more polite. Faster service in most areas.



    They have provided all contact information wrong. Even tracking is also deactive. The courier is also not deliver on time. When you want to ask something there is no way to contact them, YOU JUST HAVE TO KEEP FAITH IN GOD THAT YOUR COURIER WILL DELIVER TO YOU AND WAIT FOR IT.


  • Mukul


    I would like to share recent experiences about bludart.

    From their tracking system I see the item is in my home town for last four days.

    This is happening 2nd time. Last time it happened I called them up after 5 days of waiting and then 1 day later got the item. This time I want to see how long they will take without any intimation.

    I usually get items within 3 days pan India.

    26/12/2013 18:02Out for deliveryShipment OutscanCALCUTTA COUNTRYSIDE

  • Arush

    hi… i need to knw sumthing really important… i need to send an electronic product to sum1… dis product really means alot to me.. do u think its safe and reliable to send dis product through india post [speed post] ??? if not suggest me sumthing pls…
    pls rply to dis comment as soon as possible… thanx… nd i really appreciate d table above…

    • Zepo

      Hi Arush,

      Thanks for the appreciation on the post. However, it won’t be our place to decide on your behalf. This is a domestic courier service review for online retailers who want to send their products across India.

      If you as an individual want to send out something that holds great value to you, it would be better if you take word of advice from your friends. Although, yes, speed post is very reliable. As a suggestion, you can also try FedEx services.

  • saumya

    Dear Team.

    Ekart is only for Flipkart. They dont work with anyone but them.

    I guess theyre own logistic system.

    • Zepo

      Thanks for the update Saumya!

  • Ramesh

    It is certainly a very good post for beginners in e-commerce.
    Can someone please provide details about E-Kart logistics? I came to know that e-kart is also very good option for e-commerce business and they cover COD option also.

    • Zepo

      Hi Ramesh,

      We’ll surely include E-Kart in our next review of domestic courier services.

      Meanwhile, if anyone of our readers have tried their services, please do contribute and let us know how your experience has been.

  • Dharmesh


    Thanks for detailed knowledge on subject. I am looking for courier service who can provide delivery on same day at-least when delivery point & billing point both are in some metro cities. Also are there any cold supply chain service providers who can deliver products at faster rate even when load is just in some kg. Also where can i get detailed knowledge on cold supply chain service providers with such comparison.

    • Zepo

      Hi Dharmesh,

      Thanks for the appreciation.

      Unfortunately, we don’t carry information on cold supply chain providers. And it would be difficult to point you in the right direction.

      • Dharmesh

        Thanks for your prompt response. can you help with data on same day delivery within metros of regular supply chain.

        In regards of cold supply chain,it would be highly appreciable if you can guide towards any basic knowledge on this matter on

  • Saurabh

    I am planning a new e-commerce startup. Please suggest which courier sevice should I use for pay-on-delivery and for timely transit and genuinity.

    • Zepo

      Hi Saurabh,

      Since you are just starting out, India Post should be a good bet given that they have an extensive deliverable area. But at the same time are affordable. However, FedEx also seems like a good option given that they have great service.

      PS. We at Zepo provide FedEx logistics support at subsidized rates to all our Zepo online stores. You can check it out here:

      Hope this helps. All the very best with your venture.

  • Avisek

    Blue Dart Kolkata, says they want a Minimum business of 30,000 INr per month making it difficult for a new startup company to fullfill, at the same time Fedex’s COD with 250 Inr/ delivery makes it more tough, As per a Review posted here, India post has a good match but then its COD is not a good performer in this segment, Please advice which Company would be better to deal with for startups.

    • Zepo

      Hi Avisek,

      Agreed, that most courier companies will demand for a minimum business requirement to offer you lower delivery rates. You can have a look at FedEx too. They have a good extensive deliverable area and service is extraordinary.

      However, a word of advice, if you would like to go in for BlueDart or any other courier agency for that matter, you can approach them in groups. Get together a couple of start-ups together and then approach them. They may lower their rates for the same.

  • Deepak

    hi. thanx for info..
    As you mentioned some points regarding the COD settlement days of India post is more.
    can you avail these details for others also..

    Like the basic requirement, which comes to mind like
    1. Any Deposit?

    2. what Documents these require? then
    3. any initial charges or setup free taken by these courier services.
    4. How many days they require to give us money back ?
    and any other points like this

    What are strength for one and what are their weakness.. as i have heard bluedart is unable to reach in some states of North India..

    it would be helpful if you make a comparative table or chart for these questions


    • Zepo

      Hey Deepak,

      Answers to all these questions will vary from company to company. But we will take your suggestion into consideration. And try coming up with a comparative table soon, that should give you answers to your questions.

      Do keep dropping by and giving your feedback on our posts. Appreciate it.

  • md jafrulla

    asper this review when india post is more than enough, y most of the vendors select other courier service for ecommerce?

    • Zepo

      Hey Jafrulla,

      Depending on the needs of every vendor, each feels comfortable with a certain courier service.

      For example, for a vendor heavily dependent on COD as a mode of payment, India Post doesn’t fare well. Since India Post takes longer to settle COD payments. Similarly, for a vendor extensively delivering all across India, even to the remotest places, feels more comfortable with India Post thanks to its extensive reach.

      So every vendor will choose the courier service that caters well to them in a particular domain. India Post by far is a good option, because of its affordability and extensive reach.

    • Shipaholic Plus

      We are a Fedex / UPS & DHL authorized pack & ship
      center located in Elmhurst, Illinois, USA. Currently we have some online
      retail vendors based in India who, sell their products directly to U.S.
      consumers through Amazon & eBay.
      They ship the products directly to the buyers in the U.S.
      via courier service. If the product is defective or unsatisfactory or any other
      reasons the buyers want either a refund or exchange they are instructed to ship
      the item locally to our location in the U.S.
      We offer them the following services for these vendors:
      1) We receive the item from their buyers
      2) Send a condition report via email
      immediately upon receipt of the item
      3) Store them until a decent volume
      has be collected
      4) Pack & reship them back to
      India via Airfreight or Ocean freight to the vendor.
      This is a service that has evidently increased their sales
      volumes as we can see from the amounts of returns we have be receiving on
      behalf of these vendors. If you are interested in such an arrangement you may
      contact us for further details.
      Thanking you,
      K. Iyer
      Shipaholic Plus