How Chatbots can Revitalize Customer Engagement for SME’s

When i recently came across the term “Artificial Intelligence Chatbots”, my mind conjured up scenes from the movie Terminator. I imagined a wondrous giant cyborg fighting valiantly to save humanity, just like in the movies. Upon further study, my delusions were dispelled as i tried to comprehend what the future …

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Weighing the Pros & Cons of the GST Bill for Indian Businesses

Amidst long drawn political hand-wringing, lengthy discussions and months of speculation, the GST bill has been finally passed in the upper house of Parliament, the Rajya Sabha. The bill embodies the concept of “One nation, One tax”, and serves as the greatest tax reform in the history of our nation. …

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